Support

Something broken, something missing, or an idea? Write and you will get a real answer.

alex28042@gmail.com

Usually answered within two working days. English or Spanish.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled there: open the Settings app, tap your name, then Subscriptions, and choose Numa. Cancelling keeps Pro until the end of the period you already paid for.

I subscribed but Pro is not showing

Open Pro → Restore purchases. If it still does not appear, write with the email address of the Apple Account you bought it with and it will be sorted out.

Numa is not seeing my steps

Steps come from Apple Health with your permission. Check Settings → Apps → Health → Data Access & Devices → Numa and make sure Steps is allowed. You can also type a day's count by hand from the diary.

How do I delete my data?

Profile → Settings → Delete account and data removes your account and everything in it from the servers. It cannot be undone. An App Store subscription is not cancelled by it — cancel that in Settings → your name → Subscriptions.

A food has wrong nutrition figures

Send the name of the food and the barcode if it has one, and it gets corrected in the database for everyone.